Ilays Homecare delivers outstanding home care services to individuals living across London boroughs. We empower our clients to receive the expert care they need while remaining in the comfort of their own homes.
Our dedicated care workers provide professional support to a wide range of service users. Our services include:
- Care for older adults, offering both traditional domiciliary care and support through our innovative extra care scheme.
- A Quality Reablement service to help individuals adjust to life at home after a serious illness or injury.
- Specialized care for adults and children with physical or learning disabilities, including tailored Dementia and End of Life care programs.
- Live-in care worker support, a Carer’s Respite Program, as well as Sleep and Waking Night Care.
Ilays Homecare currently provides high-quality support to hundreds of local residents each year. Our services can be arranged through local authorities or privately funded by individuals.
Our mission is to deliver care that enriches the lives of our clients, treating them and their families with respect, dignity, and compassion. We aim not only to meet the requirements of the Care Act 2014 but to surpass its standards by delivering excellence and ensuring people can live safely and well.
Our quality pledge reflects our commitment to enhancing the experiences of those we care for by:
- Strengthening our recruitment processes with thorough background checks and strict monitoring to ensure client safety.
- Raising the standards of our training for every care worker, in line with the Skills for Care Induction for Care Workers, to ensure they have the knowledge and understanding needed to provide respectful and dignified care.
- Investing in additional specialist training to better prepare care workers supporting individuals with complex care needs.
- Increasing transparency through our outcome-based model, which enables services to clearly define their support goals and measure our success in achieving them.
We continuously evaluate our performance and practices, incorporating feedback from our clients, our regulator (the Care Quality Commission), and our professional partners, to consistently enhance the services we provide.